Under the Regulated Industries Commission Act No. 26 of 1998, Section 6 (1), the RIC is empowered to do, among other things, the following:
- Carry out studies of efficiency and economy of operation and of performance by service providers and to publish those results
- Monitor service providers and conduct checks to determine their compliance with approved standards
- Impose sanctions for non-compliance with approved standards
- Establish the principles and methodologies by which service providers determine rates for services
- Carry out periodic reviews of the rating regimes of service providers
- Investigate complaints by consumers of the failure to obtain redress from service providers in respect of rates, billing, and unsatisfactory service and facilitate relief where necessary.
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